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Frequently Asked Questions
Stitch your doubts away! Our Embroidery FAQs are here to guide your artistic adventure
Below, you'll find a compilation of our most commonly asked questions along with their corresponding answers, designed to provide you with the information you're looking for in a convenient manner. Should you have a specific question that isn't covered here, kindly reach out to us directly, and we'll be more than happy to provide you with the assistance you need.
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OSNA Embroideries is a specialized online store that offers a wide range of handcrafted embroidered items including hat caps, tote bags, hoodies, blankets, table runners, cushions, wall arts, boxes, napkins, baby clothes, free lace book marks, and coasters. We take pride in delivering high-quality embroidered products to customers worldwide.
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We offer a diverse range of products that are meticulously embroidered, including:
• Hat caps with intricate designs.
• Stylish and durable tote bags.
• Comfortable and unique hoodies.
• Cozy blankets adorned with beautiful embroidery.
• Elegant table runners to enhance your dining experience.
• Decorative cushions for adding a touch of luxury to your space.
• Artistic wall pieces that showcase intricate embroidery.
• Thoughtfully crafted boxes for storing your precious items.
• Embroidered napkins that elevate your dining aesthetics.
• Adorable baby clothes with delicate embroidery.
• Free lace book marks for a touch of elegance in your reading.
• Charming coasters that protect surfaces in style.
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We proudly deliver our embroidered products to customers worldwide. No matter where you are located, you can enjoy our handcrafted items delivered right to your doorstep.
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Placing an order is easy! Simply browse our online store, add the items you want to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details. Once your order is confirmed, we'll start preparing it for shipment.
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Yes, we do accept custom embroidery design requests! If you have a specific design or idea in mind, feel free to contact our customer support. We'll work closely with you to bring your vision to life through our embroidery expertise.
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Delivery times vary depending on your location. Once you've placed your order, you'll receive a confirmation email with an estimated delivery timeframe. Please note that international orders may take longer to arrive due to customs processing.
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Once your order is shipped, we'll provide you with a tracking number and a link to track the status of your package. You can use this information to stay updated on the whereabouts of your order.
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We strive to ensure that your order arrives in perfect condition. However, if you receive a damaged or incorrect item, please contact our customer support immediately. We'll be happy to assist you and provide a solution.
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We have a flexible return policy to ensure your satisfaction. If you're not happy with your purchase, you can initiate a return within a specified timeframe. Please review our Returns and Refunds policy on our website for detailed information.
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For any inquiries, assistance, or feedback, you can reach out to our customer support team via email at support@osnaembroideries.com, through the contact form on our website, or by calling us at +971566315425. We're here to help and ensure you have a wonderful shopping experience.
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Absolutely! For customized orders, we can arrange viewing; all you need to do is contacting us and we can agree to arrange all needs.
For our ready-made orders, we have partnered with many open retail spaces and open markets, just let us know what you need to view, and we will provide you with the shop’s details.
At OSNA Embroideries, we're dedicated to providing you with beautifully embroidered items that add a touch of artistry and elegance to your life. Thank you for choosing us for your embroidery needs!